But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. There is no data loss associated with this issue, and the data still resides on the drive. We will respond, promptly, to your email request with appropriate instructions. Support is also available through Seagate's call center: 1-800-SEAGATE (1 800 732-4283)Ĭustomers can expedite assistance by sending an email to Seagate Please include the following disk drive information: model number, serial number and current firmware revision. To determine whether your product is affected, please visit the Seagate Support web site at /seagate/crm/selfservice/search.jsp?DocId=207931. In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on*.Īs part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. Here's the full statement from the company's spokesman Mike Hall: Seagate has isolated a potential firmware issue in certain products, including some Barracuda 7200.11 hard drives and related drive families based on this product platform, manufactured through December 2008. That's pretty disturbing, but now Seagate will provide its customers with an updated firmware if their drive is problematic. This problem occurs not only to the 1TB Barracuda models, but to Seagate 1.5TB, 640GB, 500GB, 320GB and 160GB Barracuda 7200.11 drives, along with some Maxtor and ES.2 models. In most cases the information won't be lost, but the drive will be completely useless, changing the drive's electronics won't help much either. After three to five months of normal operation these defective hard drives will suddenly lock-up as a protective measure and prevent the system from recognizing the drive from then onwards. Based on the information posted in the company's forums here, select Seagate Barracuda 7200.11 1TB 3.5-inch hard drives made in Thailand, suffer from a firmware issue that bricks the HDDs after a short period of time. Seagate has issued an official statement today, acknowledging all recent problems with some Barracuda 7200.11 drives.
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